Topics: Data


WIC's new web-based Help Desk tool to report issues with Compass, track and view the history of each report and see the status of getting the help needed. 
How to use Elementool


IT equipment

Colorado WIC does not provide IT support for: clinic computers, internet, printers/faxes/scanners, signature pads, magnetic stripe readers or phones. For assistance with IT equipment, please contact your local IT department.

  • Signature pads & pens: Local agencies are responsible for purchasing this equipment. The specifications for the signature pads and pens are as follows:
    • Topaz T-L755 Signature Gem LCD 4x3 pad (#T-LBK755-BHSB-R):
      This model is the Topaz Signature Gem LCD 4s3 pad.
      The model number is T-LBK755-BHSB-R
    • Topaz Signature Gem Series Replacement Pen (#P=ET110-HN):
      This is the replacement pen designed for the Topaz Signature Gem Series.
      The model number for the pen is P-ET110-HN
  • Magnetic stripe card reader: Local agencies are responsible for purchasing their own magnetic stripe card readers. To be compatible with Compass, readers must use keyboard input for data and work with a standard magnetic card reader device such as a USB-connected Magteck Dynamag Reader, part #21073062 or 21073145. Critical specifications to consider are:
    • The reader must read ANSI/ISO/AAMVA card formats.
    • The reader must provide a keyboard emulation interface.